Privacy Policy

📋Introduction

Welcome to pk4, Bangladesh's trusted online gaming destination. This Privacy Policy describes how pk4 collects, uses, stores, and protects the personal information of players who register and use our platform — including our website at pk4.club and any related services, mobile experience, or promotional activities offered under the pk4 brand.

By accessing pk4 and creating an account, you acknowledge that you have read and understood this Privacy Policy. We encourage all players — whether you are in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else across Bangladesh — to review this document carefully before registering. If you do not agree with the terms described here, please discontinue use of our platform immediately.

🗂️Information We Collect

To provide a safe, secure, and personalised gaming experience, pk4 collects the following categories of personal information from players:

• Identity information: full name, date of birth, nationality, and government-issued identification for account verification and KYC compliance.
• Contact information: email address, mobile phone number, and residential address including city and district within Bangladesh.
• Financial information: payment method details associated with bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions — but never full card numbers, which are handled by secure third-party processors.
• Technical information: IP address, browser type, device model, operating system, session timestamps, and cookies used to maintain your login state and improve platform performance.
• Gameplay data: game history, wager amounts, bonus usage, session durations, and responsible gaming self-assessment data submitted voluntarily by the player.

We collect this information directly from you at registration, through your continued use of the platform, or automatically via cookies and server logs. We do not purchase or obtain personal data from third-party data brokers.

⚙️How We Use Your Information

pk4 uses the personal data it collects strictly for the purposes outlined below. We do not use your data for automated decision-making that produces significant legal effects without human oversight:

• Account creation, identity verification, and KYC compliance to maintain the integrity of our gaming platform.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other accepted payment channels securely and accurately.
• Delivering personalised promotions, welcome bonuses, free spins, and seasonal offers relevant to your playing history and preferences.
• Providing player support, responding to queries, investigating complaints, and resolving disputes in a fair and timely manner.
• Monitoring gameplay patterns to detect fraudulent activity, bonus abuse, collusion, and money laundering in accordance with applicable regulations.
• Improving site performance, optimising user experience, and conducting internal analytics to develop better features for our Bangladeshi player community.

🤝Sharing and Disclosure of Data

pk4 does not sell your personal data to any third party under any circumstances. We may share information only in the following limited and controlled scenarios:

• Service providers and technical partners: payment processors (bKash, Nagad, Rocket, Visa, Mastercard), game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt), and platform infrastructure vendors — all bound by strict confidentiality agreements.
• Regulatory and legal obligations: if required by applicable law, a court order, or a competent authority request, pk4 may disclose the minimum necessary personal data to comply with such legal requirements.
• Business transfers: in the unlikely event of a merger, acquisition, or sale of assets, player data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

We require all third parties who receive or process player data on our behalf to handle it in compliance with applicable data protection standards and to use it solely for the purposes we specify.

🍪Cookies and Tracking Technologies

pk4 uses cookies and similar tracking technologies to operate the platform effectively, maintain session continuity, and analyse user behaviour for site improvement. Cookies we use include: strictly necessary cookies (required for login and security), functional cookies (language preferences, session state), and analytical cookies (aggregate usage statistics to improve pk4's content and layout).

You may configure your browser to block or delete cookies; however, doing so may affect the functionality of certain platform features including login persistence and language preferences. pk4 does not use third-party advertising cookies to track you across other websites.

🔐Data Security

The security of your personal data is a matter of the highest priority at pk4. We implement industry-standard SSL encryption across all data transmission channels to ensure that information exchanged between your device and our servers cannot be intercepted or tampered with by unauthorised parties. All player passwords are stored using one-way cryptographic hashing and are never stored in plain text.

Access to player data within the pk4 organisation is restricted on a strict need-to-know basis. Internal team members who handle personal data are required to observe confidentiality obligations, and data access logs are maintained and reviewed regularly. While no online system can guarantee absolute security, pk4 commits to acting swiftly and transparently in the event of any data breach, including notifying affected players as required.

🗓️Data Retention

pk4 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, accounting, or reporting obligations. Account information is generally retained for the duration of your active membership and for a defined period following account closure to support dispute resolution, fraud prevention, and regulatory compliance. When data is no longer required, pk4 disposes of it securely using appropriate technical methods such as cryptographic erasure or physical destruction of storage media.

⚖️Your Rights as a Player

pk4 respects the rights of all players with regard to their personal data. Subject to applicable data protection principles, you have the following rights:

• Right of access: you may request a copy of the personal data pk4 holds about you at any time.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: in certain circumstances you may request that pk4 delete personal data we hold about you, subject to legal retention requirements.
• Right to restrict processing: you may request that we limit the way we use your personal data in specified circumstances.
• Right to object: you may object to our processing of your personal data for direct marketing purposes at any time by contacting our support team.

To exercise any of the rights listed above, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe and in accordance with our legal obligations. Please note that some requests may be subject to identity verification before we act on them.

💳Payments and Financial Data

All financial transactions on pk4 — including deposits and withdrawals processed through bKash, Nagad, Rocket, Visa, and Mastercard — are handled over encrypted SSL connections. pk4 does not store full payment card numbers, CVV codes, or mobile banking PINs on its own servers. Payment data is processed and tokenised by certified third-party payment processors in compliance with applicable financial security standards.

Transaction histories are retained as part of your account record and may be required for dispute resolution, fraud investigation, or regulatory reporting. You may access your deposit and withdrawal history within your account dashboard at any time.

🔞Age Restriction Policy

pk4 is strictly an adults-only platform. Players must be 21 years of age or older to register and use this service. pk4 does not knowingly collect, store, or process personal data from individuals under the age of 21. If we discover that a player has misrepresented their age during registration, we will immediately suspend the account, void any winnings, and securely delete all associated personal data. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming services.

📝Changes to This Privacy Policy

pk4 reserves the right to amend, update, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where feasible, notify registered players via their registered email address or through a notice displayed within the platform.

Your continued use of the pk4 platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

📧Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk4 handles your personal data, please do not hesitate to reach out to our dedicated player support team. We are committed to addressing all privacy-related enquiries promptly and professionally.

You can reach us at: [email protected]